Showing posts with label Social Networking. Show all posts
Showing posts with label Social Networking. Show all posts

4/30/09

What you talkin' about, Twitter?

Everywhere you turn these days, people are asking "do you tweet?" With Tweeting being talked about everywhere from coffee shops and the halls of our government it seems to have formed into a social networking frenzy. And yet, while people think it's "hip"... they don't see the value in it. Nielsen Co. recently released this bit of research explaining that a whopping 60% of those who go to Twitter don't RETURN the following month.

Is this perhaps because consumers don't see how this is any different than the status updates on Myspace, Facebook, etc. Heck, even LinkedIN has status updates now.

To pull out some grandma research, the common complaint I hear from people who don't Tweet is that they already do that on other sites and in fact, that's the thing they HATE most about social networking... the inundation of status updates about stupid stuff.

Or is this simply a sign of younger generations being much more comfortable publishing themselves and older generations valuing privacy? Us digital marketers see that more and more consumers are turning to social networking, but need to be cognizant that there is a definite resistance to it as well and make marketing plans with that in mind.


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4/8/09

Social Networking Overload

Don't get me wrong... I have a plethora of social networks that I use... Facebook, Twitter, FriendFeed, (a rarely touched) Myspace, LinkedIn, etc, but I think at some point, digital entities have to ask themselves... "Do we really need to reinvent the wheel?"

Case in point - Yahoo looks to be trying to make their network more "social" soon. Here is a quick exerpt from the lengthy article:

In the next several months Yahoo will begin rolling out new versions of its most popular products, from Yahoo Mail to the Yahoo home page. A thread of social media features, including a common user profile, list of friends and regular updates about friends, will tie the family of Yahoo properties together.

When an individual recommends a news story from the Yahoo homepage, uploads a photograph on Flickr or makes a trade on a fantasy baseball team from Yahoo sports, Yahoo will send an alert to a network of friends or contacts.

While I totally have Yahoo IM and I've even participated in some of their groups, I have to pause and say... WHAT? I've spent months building up all of these other sites and now they're going to try and revolutionize the social network category by making me work outside of the platforms I've spent so much to build? Maybe it's because I'm not seeing the real life example, but I have to say the move has the early stink of OLD ideas - don't let the content be free range, instead work on putting up virtual walls. It will be interesting to see how this develops over the coming months.


1/21/09

Update: Google Feeling the Pinch

Well, who didn't see that Google investing in newspaper sales wasn't maybe the brightest strategy? I mean in THEORY it's a cool idea -- using codes in newspapers to track to eventual sales, but in a medium that is feeling the pains, it's smart for Google to cut it's losses.

Unfortunately, that's not the only area that's effecting Google's ad revenue.

Due to the economic climate's effect on the way marketers are looking at media's need to be accountable, one would think that Google of all places would see an increase in CPCs (money out of branding and into DR means more demand = higher bids). As it turns out, not so much. Reportedly, this is due to marketers moving to less expensive terms that still produce results. Google ad spends, like the rest of advertising, are feeling the pinch.

Compacting the effect the economy has in this field is the fact that marketers are seeing that Search Engines alone aren't the end all be all. In fact, Search Engine usage has actually fallen a bit over the past few years.

Will people's use of Google products tumble?

Likely not.

Sure, consumers may shift to favor social network learning, but Google won't die. People will still need a 3rd party to help give us unbiased, factual information. We as consumers may be prompted to explore something by our friends, but we still feel the need to be the leader of our own research.

We may see more people lessening their use of SEARCH part of learning, but this will likely not hurt nimble companies like Google - keep in mind that Google/Yahoo have an extensive network of partnerships with content based sites and we'll still their ads. Additionally, YouTube is one of the most heavily "searched" sites on the net and they're owned by Google.

With that worry out of our minds, it brings up a larger issue. We're afraid that one of the "best" products we've grown accustomed to showing "success" may not be invincible.

Today's marketing isn't "media is the message" or "creative is the message" it is.. your customer is the message.

With the market ever changing it's easy to get hung up on the tactics instead of the idea. Search doesn't stand alone, display doesn't stand alone... WOM while several instances are EXTREMELY cool doesn't stand alone. Each media tactic works in tandem.

The key take away I have been feeling over the past few years is that there's a need to impact people no matter where they're researching (across this fragmented market). This means that we as marketers need to focus in on why/when our message would be most impactful. For instance, imagine it -- an ad network that puts your ad in front of someone who's looking to find out about your specific product. Selling a Dried Bean product? Imagine marketers targeting search/display/conversations about bean soup recipes. Or targeting consumers who are looking for projects to keep their kids entertained on a rainy day. Who is that optimum customer - not how old are they, but who are they and why would they care about your product?

Today's new model is shifting from telling why your brand is important to demonstrating how this product is a part of the consumer.

1/15/09

Social Networking Snapshot


Yesterday, Pew Internet published a look at social networking. The study looks at the broad demographics of social networking users as well as some trends, i.e. - most social networkers having more than one account.

Beyond the demographics, some of the interesting nuggets to me were:

  • 49% of Adults with an online profile use it to "Make Plans with Friends."
  • Most social network users use the sites daily (37%). This suggests that with a heavy, consistent advertising presence that the message should be changed more frequently.

1/7/09

Who's Tweeterific?

Want to start a Twitter profile?

This recent Mashable article highlights some hurdles in attracting Twitter followers.

For established brands not all of this is information is relevant, but the some points made in this article still apply. (1) Publish updates frequently (2) Continually engage followers (listening to feedback, responding in a relatively short period of time to questions, participating in conversations, rewarding loyal followers, etc.)

From 10 Reasons I Will Not Follow You in Return on Twitter...

1. You have no user avatar…or your user avatar is neither a personalized photograph nor reflective of a brand.

2. You list no location, no website, or no bio

3. Your “website” listed is a MySpace profile…or, far worse, an AngelFire “page.”

4. You’re following over 1,000 users, have 20 followers, and
no updates

5. Your profile features any variation of “Internet expert”…or “social media expert” and you have very few and/or insubstantial updates.

6. Your updates clearly indicate that your Twitter activity is always, only, about pushing your own service/product

7. Your following and my return follow result in a poorly-constructed auto-DM reading, “Thx for the follow! How can I help you get to a 4-Hour Work Week?”

8. Your most recent updates make references to any need to achieve “more Twitter followers”
…or “enough new followers to reach 10,000 followers by midnight!”

9. Your Twitter stream indicates a propensity for consistent arguing
…with your followers/random Twitter users/really anyone.

10. You do not engage your Twitter followers